EPISODES
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Ep 21 – From Stress To Success – Making Better Decisions with Dave Jesiolowski
You’re one good decision from having a good day. By repeating these good decisions, you can have a good life. Making decisions isn’t easy; we’re faced with fear, the fear of regret, distractions, and temptations with almost every decision we…
Ep 20 – Creating Brand Stories for Content That Matters with Ben Pankonin
Your customers don’t want to hear about your bank’s latest offers, they want to hear how it helped people in your community realize their dreams. This is the power of marketing; this is the power of storytelling. Banks need to create online…
Ep 19 – Challenge and Pain Point – Customer Attrition & Retention
Attrition is normal, but 20-30% of customer churn can be attributable directly to customer service issues, and other things within your control. Plus, in a post-Covid world where fintechs are proliferating, many financial institutions are seeing…